Managing ELSUR validation cases

This topic describes how to start and stop performing ELSUR validation on a case, and how to manage the validation that is performed.

This feature requires option E14 Sentinel. If you do not have this option this feature is not available.

If you require an overview of what ELSUR record validation is, refer to About ELSUR Record Validation.

The following procedure details how to create a case to perform ELSUR validation. You may require to create one or more cases. If i-cases, or multiple intercepts, are on the same network, such as 4G LTE, with ELSUR messages having similar parameters and values then the validation references can be defined to support the many similar and few different parameters and values and so only one case is required. If however, you have more than one intercept or delivery vendor delivering 4G LTE with different parameters, then it is recommended that you separate the ELSUR validation into multiple cases.

  1. Click here to create a new case.

  2. In Case type select the Other. This selection simply helps you filter cases in the future making them easier to locate. It does not change any subsequent settings.
  3. Select Validation case.

  4. Click Next.

    The Manage case screen opens.

  5. Click Validation settings.

    The Validation settings screen opens.

  6. Ensure Status is Enabled.
  7. In the notification table, select which methods you want used to notify you of the different alerts.

  8. Click Add.

    The View or edit validation references screen opens.

  9. You may want to use the Alias, State, Message Type and Selected filters to help you locate the validation reference or group you want to apply to the case.

  10. Select the check-boxes beside the validation references and groups you want to add to the case, then click Exit.

    The Validation settings screen for your case opens, with the validation references and groups you selected displayed.

    Note, if you require further information on creating validation reference and groups, refer to How to create an ELSUR validation reference and How to create an ELSUR validation group respectively.

  11. Your ELSUR validation is now automatically performed at the frequency set by your administrator using Frequency, typically every 5 minutes. However, if you require to run the validation immediately, click Validate now.

You can stop a case from performing ELSUR validation either from the case or from the ELSUR Record Validation screen.

  1. For the case you want to perform ELSUR validation on, open the Manage case screen.

    On the main menu click View cases. The screen that opens depends on your setting of View cases. If it is set to:

    • Advanced view, then the Advanced view cases screen opens.
      • If your case is listed on the Favorite & recent cases tab, click the case name to open the Manage case screen.
      • If it is not listed on the Favorite & recent cases tab, then click the Cases tab. Use the search filters to help locate your case. You can also click to open the FILTERS group which allows you to set your own default filter defining what is displayed on this tab, for example you may wish to set it to cases that you created which are currently open.

      For further information refer to Searching for a case.

    • Grid view, then the View cases screen opens.
      • If your case is listed under My recent cases click it to open the Manage case screen.
      • If it is not listed under My recent cases then select your case from the table, using the search filters to help locate it if required. Note, by default the search is set to only display cases that you created; if you are not the original creator but an assignee then ensure you set Case filter to Assigned cases before clicking Search.
    • Tree view, then the View i-cases screen opens.
      • Click at the top-right of the screen to open either the View Cases or Advanced view cases screen and follow the above description.

  2. Click Validation settings.

    The Validation settings screen opens.

  3. In Status select Disabled.

  1. On the main menu click Intercept Center, then click ELSUR Record Validation.

    The ELSUR Record Validation screen opens.

  2. Click to expand Your validation cases.

  3. Use the check-box to select the case you want to disable.
  4. Click Disable selected.

NOTE: This procedure permanently removes the ELSUR validation reference or group from the case. If you think you may want to use it again in the future, then refer to How to disable an ELSUR validation reference or group from a case.

  1. For the case you want to remove an ELSUR validation reference or group on, open the Manage case screen.

    On the main menu click View cases. The screen that opens depends on your setting of View cases. If it is set to:

    • Advanced view, then the Advanced view cases screen opens.
      • If your case is listed on the Favorite & recent cases tab, click the case name to open the Manage case screen.
      • If it is not listed on the Favorite & recent cases tab, then click the Cases tab. Use the search filters to help locate your case. You can also click to open the FILTERS group which allows you to set your own default filter defining what is displayed on this tab, for example you may wish to set it to cases that you created which are currently open.

      For further information refer to Searching for a case.

    • Grid view, then the View cases screen opens.
      • If your case is listed under My recent cases click it to open the Manage case screen.
      • If it is not listed under My recent cases then select your case from the table, using the search filters to help locate it if required. Note, by default the search is set to only display cases that you created; if you are not the original creator but an assignee then ensure you set Case filter to Assigned cases before clicking Search.
    • Tree view, then the View i-cases screen opens.
      • Click at the top-right of the screen to open either the View Cases or Advanced view cases screen and follow the above description.

  2. Click Validation settings.

    The Validation settings screen opens.

  3. For the validation reference or group you want to delete, click .

  1. For the case you want to disable an ELSUR validation reference or group on, open the Manage case screen.

    On the main menu click View cases. The screen that opens depends on your setting of View cases. If it is set to:

    • Advanced view, then the Advanced view cases screen opens.
      • If your case is listed on the Favorite & recent cases tab, click the case name to open the Manage case screen.
      • If it is not listed on the Favorite & recent cases tab, then click the Cases tab. Use the search filters to help locate your case. You can also click to open the FILTERS group which allows you to set your own default filter defining what is displayed on this tab, for example you may wish to set it to cases that you created which are currently open.

      For further information refer to Searching for a case.

    • Grid view, then the View cases screen opens.
      • If your case is listed under My recent cases click it to open the Manage case screen.
      • If it is not listed under My recent cases then select your case from the table, using the search filters to help locate it if required. Note, by default the search is set to only display cases that you created; if you are not the original creator but an assignee then ensure you set Case filter to Assigned cases before clicking Search.
    • Tree view, then the View i-cases screen opens.
      • Click at the top-right of the screen to open either the View Cases or Advanced view cases screen and follow the above description.

  2. Click Validation settings.

    The Validation settings screen opens.

  3. For the validation reference or group you want to disable, in State select Off.