Manage regions screen

This topic provides an overview of the Manage regions screen and all the settings and buttons on it.

NOTE: Typically only administrators have access to this screen.

The Manage regions screen allows you to create and manage the regions used in workflow email cases. Once you create regions using this screen, they are available to select on the Add/Edit user screen, where you can define which users are within each region and assign users as workflow managers for a region.

This lists all the regions that have been created for your OSS-ESPA account. Select a region to edit the sub-regions it contains or to rename the region. These regions, along with their sub-regions, are then available for you to select on the Edit user screen.

Click to open the Add region dialog box that allows you to create a new region. Once created, it displays in Regions and be available to select on the Edit user screen.

Select a region in Regions, then click to open the Rename region dialog box that allows you to edit the name of an existing region.

Select a region in Regions, edit the sub-regions as required, then click to save the updated details.