How to create a monitoring queue for social media

This topic describes how to create and configure a monitoring queue for the target's social media account. To creating a monitoring queue for their voice data or text, refer to How to create a monitoring queue.

You can either assign individual users to a queue or you can assign monitoring stations to a queue. Assigning monitoring stations simplifies the administrative process of configuring the multiple different users who are monitoring the subject throughout the period of the warrant. You must first add a user account for the station, as you would for a normal user, for example you may want to add one with the first and last names being "Monitoring Station1". For further information refer to Setting up a person or a station for live monitoring.

1. On the main menu click Intercept Center, then click Queue management.

   

   The Queue management screen opens.

2. In Monitoring management click .

   

   The Create new social media monitoring queue screen opens.

   

3. In Main queue configuration:

   1. In Select a case, for the case you want to configure the monitors for, enter all or part of the case name then select it from the menu.

   2. In Select an account, from the menu, select the account you want to configure the monitors for.

      NOTE: For the social media account to be available to select, you must select Enable intercept content for the account on the People and devices screen.

      

   3. If required, in Comments enter any text that will help you identify this configuration on the Queue management screen.

   

4. In Configure monitors:

   1. In Search, depending on whether you are setting up an individual user or a station, enter either the name of the monitor or the name of the station. The names that are available to select are those who have been set up to monitor as a User or as a Station by your administrator.

   2. In Priority order select whether the monitor is a primary or backup monitor. It is recommended that you configure two monitors, one for each order.
   3. In Permissions currently the only available option to select is Any media.

   

   Once a monitor is added to the queue their name is highlighted in green.

   

5. After you have added all the monitors click Save.

   The social media intercept is now available for the monitor on their Live Monitoring screen.