Verifying your intercept is working

This topic describes how to verify your intercept is receiving messages after you have configured it as described in Creating a case for intercept monitoring.

How to verify your intercept is working

  1. For the case you want to verify an intercept on, open the Manage case screen.

    On the main menu click View cases. The screen that opens depends on your setting of View cases. If it is set to:

    • Advanced view, then the Advanced view cases screen opens.
      • If your case is listed on the Favorite & recent cases tab, click the case name to open the Manage case screen.
      • If it is not listed on the Favorite & recent cases tab, then click the Cases tab. Use the search filters to help locate your case. You can also click to open the FILTERS group which allows you to set your own default filter defining what is displayed on this tab, for example you may wish to set it to cases that you created which are currently open.

      For further information refer to Searching for a case.

    • Grid view, then the View cases screen opens.
      • If your case is listed under My recent cases click it to open the Manage case screen.
      • If it is not listed under My recent cases then select your case from the table, using the search filters to help locate it if required. Note, by default the search is set to only display cases that you created; if you are not the original creator but an assignee then ensure you set Case filter to Assigned cases before clicking Search.
    • Tree view, then the View i-cases screen opens.
      • Click at the top-right of the screen to open either the View Cases or Advanced view cases screen and follow the above description.

  2. On the Manage case screen click Sentinel i-cases. Alternatively, you can click the CASEID (LIID).

    The Sentinel i-cases screen opens.

  3. In Sentinel messages, use Phone number and CASEID (LIID) to select the intercepts you want to verify, then click . If your intercept:

    • has just been activated, then you can verify that messages are now being received.

    • has reached its expiry date, or if you have just requested it to be canceled, you can verify that the operator has correctly canceled the intercept as you should not be receiving any new messages.

    • is active, you can verify that messages are still being received.

    • includes multiple CASEID (LIID), you can use the CASEID (LIID) filter to verify that each is being received correctly.

    Note, all the times displayed are in UTC.