Edit Smart Track notifications screen

This topic provides an overview of the Edit Smart Track notifications screen and all the settings and buttons on it. However if you require a step-by-step procedure on selecting which user receives live location monitoring notifications refer to How to create a smart track alert.

This feature requires option E10 Live location monitoring. If you do not have this option this screen is not available.

Overview

The Edit Smart Track notifications screen allows you to select which OSS-ESPA users receive the live location monitoring notifications and by which additional methods (phone call and SMS message). By default the case creator and all the case assignees receive the notifications by email. It allows you to select, edit and add other contacts who do not have an OSS-ESPA account to receive the live location monitoring notifications. It also allows you the option to select the same contacts to receive the notifications for all the alerts and reports in the current case.

For details of the notifications refer to Smart Track notifications.

NOTE: You can only set a maximum of ten people to receive notifications unless you are an administrator. If you require to send more then contact your administrator.

NOTE: If your OSS-ESPA account is using a Gladiator Forensics provided Smart Track email address then you cannot forward the email to another address.

Settings and buttons

Use to search for a name.

Edit (under Select agents to send alert notifications)

Select the names of people who have an OSS-ESPA account that you want to receive live location monitoring notifications for the case. Click Edit if you want to select any additional methods of notification, that is SMS message or phone call. The Edit agent notification dialog box dialog box opens.

Edit (under Select contacts to send alert notifications)

Select the names of people who do not have an OSS-ESPA account that you want to receive live location monitoring notifications emails for the case. Click Edit if you want to edit their notification details including their additional methods of notification, that is SMS message or phone call. The Edit contact notification dialog box opens.

Add

Click to open the Edit contact notification dialog box which allows you to enter the phone and email details of new contacts who do not have an OSS-ESPA account, and the additional methods, other than email, by which they want notified.

Delete

Click a name in Contacts to send alert notifications then click Delete to delete the existing contact. Note, if you only want to stop the contact receiving notifications then you may want to consider simply editing the contact details so that no notification details are selected.

Phone call period

Select the time period that you want OSS-ESPA to send notifications via phone calls and SMS messages, for example you may want to limit this to time during the day.

Custom phone message

Enter the notification message you want used if the notification method is phone calls and SMS messages. For example, "John Smith has left mother's home".

Set this configuration for all alerts and reports in this case

Select if you want the contacts selected in this current configuration to receive notification for all the alerts and reports for the current case. If you do not select this option then you can configure each alert individually.

Exit

Click to return to the Smart Track alerts & notifications screen.

Save

Click to save any changes you have made to which users receive notifications.