Case template management screen
This topic provides an overview of the Case template management screen and all the settings and buttons on it.
Click to open the Add case template screen which allows you to create a new template for the case.
Click to copy a template. This is useful if you want to create a similar template. Once copied you can change the template name and edit the contents.
Edit
Click to edit the template's keys.
Click to download the selected template.
Click to delete the selected template.
