What to do if you are not receiving Smart Track notifications
If you are not receiving Smart Track notifications then check the following.
-
Check your email's Junk folder.
-
On the Smart Track alerts & notifications screen in Alert name, select the alert you require notifications for then:
-
Ensure that your contact details display correctly for the alert. Verify your name is displayed in the Notifications section.
-
Ensure that both Alert enabled and Send notifications are selected. Alert enabled ensures the alert is active and Send notifications ensures that notifications are automatically sent.
-
Ensure that your alert is configured correctly. Note, the high accuracy alert that is automatically created when you enable Smart Track is set with a minimum accuracy of 200 meters. This means that any GPS ping with a radius greater than 200 meters does not generate a Smart Track notification. If you want to receive notification even if the Smart Track alert parameters are not met, select Forward messages when no alert is triggered.
-
Ensure the correct phone or vehicle is selected.
-
-
On the People and devices screen screen:
-
Ensure Smart Track is active. If not, click it then select Enable location monitoring (Smart Track).
-
Ensure Court order expiration date/time has not expired as this date ends the Smart Track monitoring.
-
-
On the Manage case screen screen, in the Smart Track alerts & notifications section, verify when the last alert occurred.
-
Click the alert to open the Smart Track alerts & notifications screen, then click
to open the Smart Track triggered alerts screen to verify the triggered alerts. 
- Verify that your OSS-ESPA account is receiving emails from the operator. If you are using a Gladiator email address, your administrator can verify this and also verify that the emails contain location data.
- Verify with your IT department that @gf-le.org and @espa-gf.com are whitelisted.
