How to show and hide the GF Wiretap player's Terminate monitoring button

You can set whether or not the button displays for all queues by default, and you can also set this button to display on a per queue basis.

1. On the main menu click Intercept Center, then click Queue management.

   

   The Queue management screen opens.

2. To set:

   • the default for all monitoring queues:

     1. click on the top-right of the screen.

        

        The Queue management settings screen opens.

     2. Set Show Terminate Monitoring button to your desired setting.

        

   • on a per monitoring queue basis:

     1. For a new queue click , or for an existing queue click .

        

     2. Select Show advanced configuration then set Show Terminate Monitoring button to your desired setting.

        

3. Click Save.

   NOTE: It is not possible to save any changes to a monitoring queue when there is currently a communication on the queue being monitored. You must wait till the communication has ended.